MKS Helpdesk

User Guides 30

• Activity bell in Teams
• Add an Emoji, meme, or GIF into a conversation
• Add Members to a Team in Teams
• Change your Profile Picture in Teams
• Edit or Delete a sent message in Teams

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Hybrid meetings 2

• Conference Meeting Room Guide
• HP Slice Troubleshooting Guide

Outlook 16

• How to guide: Outlook
• Send from an alternate email address in Outlook
• Outlook Mailbox Migration
• Why are you moving my mailbox to the cloud?
• Enterprise Vault for Exchange Online Users

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Word 2

• Word for Windows Training
• Mail Merge in Microsoft Word

PowerPoint 1

• How to Guide: PowerPoint

Excel 1

• How to Guide: Excel

OneDrive 1

• One Drive: Guide

OneNote 1

• OneNote: How to Guide

Windows 10 0

Monitors, keyboards, mice and printers 10

• Printing at Tunbridge Wells - Sticker Setup Guide
• Monitors: Setting up multiple monitors
• Network Drive: How to map a shared Drive
• Printing: Printing with a badge
• Printing: Set Default Printer

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RDS APPS Remote Desktop 4

• RDSApps
• RDS Apps: How to change your password
• How to map a Network Drive in RDSApps
• Increase APPS screen size

Managing files and folders 1

• Restoring files and Folders

Password changes and resets 3

• Microsoft Password Reset from the Logon screen
• Microsoft Password Reset Using a Web Browser
• Self Service Password Reset

Connecting to work when away from the office 3

• VPN "AlwaysOnUser"
• VPN - "Remote" (no longer supported)
• GOVROAM - How to use guide

Multi-factor Authentication (MFA) 6

• Multi-factor Authentication (MFA)
• Getting started with MFA
• Use Microsoft Authenticator with Office 365
• Change how you get 2-step verificaton Codes for Office 365
• Set up 2-step verification for Office 365

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Printing 1

• Adding The Amelia Printer Quick Guide

Payments 1

• Payments at the Amelia

Personal devices 1

• How can I use my own phone for work?

Corporate devices 1

• Using a council mobile phone or tablet

General mobile device questions 4

• Mobile Phone: Setting up Wi-Fi Hotspot
• Mobile Phone - Emails not Synchronizing
• What3Words - Chrome Extension
• Corporate app stores (Android and iOS)

General questions 9

• Microsoft Office: Microsoft Office 365 for Home Use
• Adobe: No Pages selected to Print
• Academy: Outlook Prompt when using Academy
• Locata: OneView Plug in for IE and Chrome - MBC
• iShare

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Using the PSN 1

• PSN - Accessing your account